"Good business communication occurs when there is a minimum of distortion in the intended message to the recipient" --http://smallbusiness.chron.com/definition-business-communication-2812.html
There are two levels to communication. One is the level of the words. And the other level is the effect that gets created; the power of the communication: Is it doing something? Does that communication have the power to get something accomplished?
The bottom line basically is that it doesn't matter what one person says or what another person hears. What is important is what they both walk away with at the end of the communication.
There is detailed information that is lost in electronic communications through distortion of the electronic signals, through conventional noise reductions, etc.
When 90% of our business communications are carried out with the aid of electronic information signals, how much does the quality of those signals influence the quality of the business communication? How much can increasing signal integrity improve the quality of business communications?