Common sense tells us, and research supports that "happy employees make happy customers."
How do we get happy, emotionally engaged employees? Certainly hiring needs to be done carefully. But is there a way to increase emotional intelligence after the fact, with the employees that are already in place?
Every manager knows a burnt out employee is not of much value on any level. Who can be friendly and enthusiastic when tired? Burnt out employees are lucky if they can get the minimum work done.
The encouraging note is that much of the mental and physical fatigue of work can be reduced by reducing the noise in the electrical and electronic systems the employees use to do their work. It's a simple solution that does not require effort to motivate or fire, rehire, and retrain employees.
By creating a quieter, more supportive, more coherent electrical environment employees get along better with managers and co workers, get more done, and feel more satisfied with their job.